Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

YouTube videos stop, sound continues (full screen)

  • 3 amsoshi
  • 4 sa na da wannan matsala
  • 17 views
  • Amsa ta ƙarshe daga Shadow110

more options

Hello

I have an issue with Mozilla Firefox

When playing a YouTube video in full screen the video freezes after 5-10 seconds but the sounds keeps going on.

The same video plays normally in YouTube when not in full screen and in other browsers even in full screen.


Ask if you need some other information regarding this problem.

Hello I have an issue with Mozilla Firefox When playing a YouTube video in full screen the video freezes after 5-10 seconds but the sounds keeps going on. The same video plays normally in YouTube when not in full screen and in other browsers even in full screen. Ask if you need some other information regarding this problem.

Mafitar da aka zaɓa

Welcome

A new version of Flash is out Version: 27.0.0.170

Yup I would possibly say your pushing it. Might want move to the Extended Release Version : https://www.mozilla.org/en-US/firefox/organizations/

Please let us know if this solved your issue or if need further assistance.

Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

more options

Please try : https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues and https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows 1 more https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox

Your Flash is out of date, new version released 6 days ago https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Please let us know if this solved your issue or if need further assistance.

more options

Hello

I have done what you suggested.

I have also updated Flash, shockwave and my graphic card drivers.

Videos still freeze when running on HD quality in full screen but keep playing when I set a lower quality in full screen.

I think we can chalk that up to this being an old computer giving its maximum. Still it works a lot better than before.

Thank you for your help

more options

Zaɓi Mafita

Welcome

A new version of Flash is out Version: 27.0.0.170

Yup I would possibly say your pushing it. Might want move to the Extended Release Version : https://www.mozilla.org/en-US/firefox/organizations/

Please let us know if this solved your issue or if need further assistance.