Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why is Firefox Quantum (5.70 - 64 bit) running slow?

janderson.ump11
janderson.ump11
more options

Keystroke are choppy and slow. Scrolling is slow. Website download slowly. It is like something is running in the background. Other browsers do not have the same issue. It has taken me five minutes just to type out my description. The longer I am working in Firefox the worse it gets!

Keystroke are choppy and slow. Scrolling is slow. Website download slowly. It is like something is running in the background. Other browsers do not have the same issue. It has taken me five minutes just to type out my description. The longer I am working in Firefox the worse it gets!

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

janderson.ump11
janderson.ump11 Mai mallakar tambaya
more options

I have tried it twice and restarted in safe mode with no success. In fact to be able to type this response, I have had to use a word processing program to share information. I may have to switch to a different browser such as MS Edge or Google Chrome. I can’t get any work done using Firefox Quantum. My system has an Intel Core i7-4770 CPU @ 3.40GHz, 24 GB of RAM, and 64-bit Operating System. I shouldn’t be having the problem I’m having with Firefox.