Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 1 amsa
  • 1 yana da wannan matsala
  • 8 views
  • Amsa ta ƙarshe daga user1402432

Ashwin_kumarVN
Ashwin_kumarVN
more options

I am unable to use Firefox for past 1 week. Opening theFF brings up a pop-up which says "Firefox quit unexpectedly" and gives option to Reopen. But clicking on Reopen does not help since i get the pop-up again.

Please check the attached report and help me out. I have tried reinstalling FF but does not help with this issue.

Here is the dump from the crash report.

Process: firefox [42951] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 57.0 (5717.11.12) Code Type: X86-64 (Native) Parent Process:  ??? [1] Responsible: firefox [42951] User ID: 1918541691

Date/Time: 2017-11-16 12:43:21.407 +0530 OS Version: Mac OS X 10.12.6 (16G1036) Report Version: 12 Anonymous UUID: 5618C7C2-C864-E6DF-43B0-EA48F018482C

Sleep/Wake UUID: 67F624EB-4555-4D58-B3FF-E557DD3CB7A0

Time Awake Since Boot: 74000 seconds Time Since Wake: 9100 seconds

System Integrity Protection: enabled

Crashed Thread: 1

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x000000010bde5c92 Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0]

External Modification Warnings: Thread creation by external task.

VM Regions Near 0x10bde5c92: --> 

   __TEXT                 000000010d2cb000-000000010d2cd000 [    8K] r-x/rwx SM=COW  /Applications/Firefox.app/Contents/MacOS/firefox

Application Specific Information: dyld: launch, loading dependent libraries /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

Thread 0: 0 dyld 0x000000011b9823d5 ImageLoaderMachOCompressed::libReExported(unsigned int) const + 21 1 dyld 0x000000011b97cd1c ImageLoaderMachO::findExportedSymbol(char const*, bool, char const*, ImageLoader const**) const + 82 2 dyld 0x000000011b97cd62 ImageLoaderMachO::findExportedSymbol(char const*, bool, char const*, ImageLoader const**) const + 152 3 dyld 0x000000011b977898 ImageLoader::findExportedSymbolAddress(ImageLoader::LinkContext const&, char const*, ImageLoader const*, int, bool, ImageLoader const**, unsigned long*) const + 50 4 dyld 0x000000011b9832f2 ImageLoaderMachOCompressed::resolveTwolevel(ImageLoader::LinkContext const&, char const*, ImageLoader const*, ImageLoader const*, unsigned int, bool, bool, ImageLoader const**) + 98 5 dyld 0x000000011b983551 ImageLoaderMachOCompressed::resolve(ImageLoader::LinkContext const&, char const*, unsigned char, long, ImageLoader const**, ImageLoaderMachOCompressed::LastLookup*, bool) + 273 6 dyld 0x000000011b983636 ImageLoaderMachOCompressed::bindAt(ImageLoader::LinkContext const&, unsigned long, unsigned char, char const*, unsigned char, long, long, char const*, ImageLoaderMachOCompressed::LastLookup*, bool) + 70 7 dyld 0x000000011b983d22 ImageLoaderMachOCompressed::eachBind(ImageLoader::LinkContext const&, unsigned long (ImageLoaderMachOCompressed::*)(ImageLoader::LinkContext const&, unsigned long, unsigned char, char const*, unsigned char, long, long, char const*, ImageLoaderMachOCompressed::LastLookup*, bool)) + 1458 8 dyld 0x000000011b9836dc ImageLoaderMachOCompressed::doBind(ImageLoader::LinkContext const&, bool) + 76 9 dyld 0x000000011b979122 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 176 10 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 11 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 12 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 13 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 14 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 15 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 16 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 17 dyld 0x000000011b977dc4 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&, char const*) + 216 18 dyld 0x000000011b96d32a dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&, unsigned int) + 157 19 dyld 0x000000011b96e668 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3360 20 dyld 0x000000011b969249 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 470 21 dyld 0x000000011b969036 _dyld_start + 54

Thread 1 Crashed: 0  ??? 0x000000010bde5c92 0 + 4494089362

Thread 1 crashed with X86 Thread State (64-bit): 

 rax: 0x0000000000000000  rbx: 0x000000010daeef94  rcx: 0x000000010db2013a  rdx: 0xffffffffffffffff
 rdi: 0x000000010daeef94  rsi: 0x000000010d2d6000  rbp: 0x000000010daeeff4  rsp: 0x000000010daeef6c
  r8: 0x0000000006010010   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000247
 r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x000000010d2d6000  r15: 0x00007ffff26e2070
 rip: 0x000000010bde5c92  rfl: 0x0000000000010246  cr2: 0x000000010bde5c92

Logical CPU: 6 Error Code: 0x00000014 Trap Number: 14

I am unable to use Firefox for past 1 week. Opening theFF brings up a pop-up which says "Firefox quit unexpectedly" and gives option to Reopen. But clicking on Reopen does not help since i get the pop-up again. Please check the attached report and help me out. I have tried reinstalling FF but does not help with this issue. Here is the dump from the crash report. Process: firefox [42951] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 57.0 (5717.11.12) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: firefox [42951] User ID: 1918541691 Date/Time: 2017-11-16 12:43:21.407 +0530 OS Version: Mac OS X 10.12.6 (16G1036) Report Version: 12 Anonymous UUID: 5618C7C2-C864-E6DF-43B0-EA48F018482C Sleep/Wake UUID: 67F624EB-4555-4D58-B3FF-E557DD3CB7A0 Time Awake Since Boot: 74000 seconds Time Since Wake: 9100 seconds System Integrity Protection: enabled Crashed Thread: 1 Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x000000010bde5c92 Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0] External Modification Warnings: Thread creation by external task. VM Regions Near 0x10bde5c92: --> __TEXT 000000010d2cb000-000000010d2cd000 [ 8K] r-x/rwx SM=COW /Applications/Firefox.app/Contents/MacOS/firefox Application Specific Information: dyld: launch, loading dependent libraries /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices Thread 0: 0 dyld 0x000000011b9823d5 ImageLoaderMachOCompressed::libReExported(unsigned int) const + 21 1 dyld 0x000000011b97cd1c ImageLoaderMachO::findExportedSymbol(char const*, bool, char const*, ImageLoader const**) const + 82 2 dyld 0x000000011b97cd62 ImageLoaderMachO::findExportedSymbol(char const*, bool, char const*, ImageLoader const**) const + 152 3 dyld 0x000000011b977898 ImageLoader::findExportedSymbolAddress(ImageLoader::LinkContext const&, char const*, ImageLoader const*, int, bool, ImageLoader const**, unsigned long*) const + 50 4 dyld 0x000000011b9832f2 ImageLoaderMachOCompressed::resolveTwolevel(ImageLoader::LinkContext const&, char const*, ImageLoader const*, ImageLoader const*, unsigned int, bool, bool, ImageLoader const**) + 98 5 dyld 0x000000011b983551 ImageLoaderMachOCompressed::resolve(ImageLoader::LinkContext const&, char const*, unsigned char, long, ImageLoader const**, ImageLoaderMachOCompressed::LastLookup*, bool) + 273 6 dyld 0x000000011b983636 ImageLoaderMachOCompressed::bindAt(ImageLoader::LinkContext const&, unsigned long, unsigned char, char const*, unsigned char, long, long, char const*, ImageLoaderMachOCompressed::LastLookup*, bool) + 70 7 dyld 0x000000011b983d22 ImageLoaderMachOCompressed::eachBind(ImageLoader::LinkContext const&, unsigned long (ImageLoaderMachOCompressed::*)(ImageLoader::LinkContext const&, unsigned long, unsigned char, char const*, unsigned char, long, long, char const*, ImageLoaderMachOCompressed::LastLookup*, bool)) + 1458 8 dyld 0x000000011b9836dc ImageLoaderMachOCompressed::doBind(ImageLoader::LinkContext const&, bool) + 76 9 dyld 0x000000011b979122 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 176 10 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 11 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 12 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 13 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 14 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 15 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 16 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 17 dyld 0x000000011b977dc4 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&, char const*) + 216 18 dyld 0x000000011b96d32a dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&, unsigned int) + 157 19 dyld 0x000000011b96e668 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3360 20 dyld 0x000000011b969249 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 470 21 dyld 0x000000011b969036 _dyld_start + 54 Thread 1 Crashed: 0 ??? 0x000000010bde5c92 0 + 4494089362 Thread 1 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x000000010daeef94 rcx: 0x000000010db2013a rdx: 0xffffffffffffffff rdi: 0x000000010daeef94 rsi: 0x000000010d2d6000 rbp: 0x000000010daeeff4 rsp: 0x000000010daeef6c r8: 0x0000000006010010 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000247 r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x000000010d2d6000 r15: 0x00007ffff26e2070 rip: 0x000000010bde5c92 rfl: 0x0000000000010246 cr2: 0x000000010bde5c92 Logical CPU: 6 Error Code: 0x00000014 Trap Number: 14

All Replies (1)

user1402432
user1402432
more options

Greetings!

First of all uninstall Firefox complete by following the steps shown below the link properly:

https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

Then download and install the new firefox from here:

https://www.mozilla.org/en-US/firefox/new/

Hope this helps you.