Thunderbird keeps crashing randomly, crash report mentions mwsock.dll, but am clueless on how to fix it
hi, thunderbird crashes randomly on one of my installs ... the crashes are random and could occur seconds or hours in between ... here is a sample crash report: (p.s. disabled the testpilot addon after the crash, but the problem persisted)
AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 Add-ons: tbtestpilot%40labs.mozilla.com:1.3.9,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.5.1 AvailablePageFile: 2423459840 AvailablePhysicalMemory: 781746176 AvailableVirtualMemory: 1850544128 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 35717120 BreakpadReserveSize: 67108864 BuildID: 20151228123010 CrashTime: 1514708689 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1457689017 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x2e32, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 8.15.10.1749D3D11-WARP? D3D11-WARP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 2678 ShutdownProgress: profile-change-teardown StartupTime: 1514708646 SystemMemoryUsePercentage: 62 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4221812736 TotalPhysicalMemory: 2110906368 TotalVirtualMemory: 2147352576 URL: User32BeforeBlocklist: 1 Vendor: Version: 38.5.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B72AAD6E-9A24-44BA-99F3-86EA2889DCC9}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B72AAD6E-9A24-44BA-99F3-86EA2889DCC9}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C606701C-180D-4462-94AE-0B7FE87C95AA}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C606701C-180D-4462-94AE-0B7FE87C95AA}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F00B9DBA-0946-4F2F-83E8-E10994F84E6E}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F00B9DBA-0946-4F2F-83E8-E10994F84E6E}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B72AAD6E-9A24-44BA-99F3-86EA2889DCC9}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B72AAD6E-9A24-44BA-99F3-86EA2889DCC9}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (6)
Are you on versoin 52?
nope, wanted to avoid an update as other machines are on the same version, but if thats the only way it out, i'll try updating and get back to you
thanks, ranjit
Wayne Mery said
Are you on versoin 52?
Another possibility is mwsock.dll is infected. See https://www.file.net/process/mswsock.dll.html
aha! thanks ... will try this first thing tomorrow
hi wayne,
replacing mwsock.dll didn't work and we finally got a chance to format the machine and upgrade to thunderbird 52.
but, thunderbird again started crashing and mswsock.dll is the only dll mentioned in the new crash report as well -> https://pastebin.com/8eaUgXnc
the new crash report also mentioned lightning, which we then removed but the crash continued.
any clue?
Wayne Mery said
Another possibility is mwsock.dll is infected. See https://www.file.net/process/mswsock.dll.html
> thunderbird again started crashing and mswsock.dll is the only dll mentioned in the new crash report as well -> https://pastebin.com/8eaUgXnc
Please post your crash IDs. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports