Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox continually crashing with brief respites

  • 9 amsoshi
  • 1 yana da wannan matsala
  • 12 views
  • Amsa ta ƙarshe daga Scatternerd

more options

I'm not on quantum (dislike that I can't use the handful of addons I have on it, including classic theme restorer), currently running 56.0.2 64 bit. Latest crash reports are as follows: Crash ID: bp-19c4cfa4-5a73-4e2f-87d6-af7160180215 Crash ID: bp-f08ac5f1-c087-450f-a562-ac9ac0180215 Crash ID: bp-b0ebd69b-3b94-4781-9d0b-3bf601180215 Crash ID: bp-9b97ebe6-fc33-45aa-8257-ca0ae1180215 Crash ID: bp-6685bb7e-b4d3-4f78-8af3-cc1e21180215

I can get maybe an hour of functional Firefox, then it'll rapid-fire crash like, 4 times in a row. It's frustrating, and I've already turned off hardware acceleration in hopes to get it to stop. I've limited my virtual paging file, that hasn't helped either.

Currently running Win 7 64 bit, so WIn 8/10 fixes probably won't help.

I'm not on quantum (dislike that I can't use the handful of addons I have on it, including classic theme restorer), currently running 56.0.2 64 bit. Latest crash reports are as follows: Crash ID: bp-19c4cfa4-5a73-4e2f-87d6-af7160180215 Crash ID: bp-f08ac5f1-c087-450f-a562-ac9ac0180215 Crash ID: bp-b0ebd69b-3b94-4781-9d0b-3bf601180215 Crash ID: bp-9b97ebe6-fc33-45aa-8257-ca0ae1180215 Crash ID: bp-6685bb7e-b4d3-4f78-8af3-cc1e21180215 I can get maybe an hour of functional Firefox, then it'll rapid-fire crash like, 4 times in a row. It's frustrating, and I've already turned off hardware acceleration in hopes to get it to stop. I've limited my virtual paging file, that hasn't helped either. Currently running Win 7 64 bit, so WIn 8/10 fixes probably won't help.

All Replies (9)

more options

hi, this could be a hardware issue - please check the your ram/memory for faults with a tool like http://www.memtest.org

more options

All of those reports show they were submitted a month ago (Feb. 15th) for crashes that occurred on that day in Firefox 55.0 or Firefox 56.0.

You don't have anything more recent that would be for your current version?

Or are you getting the Windows crash dialog instead of the Mozilla Crash Reporter?

more options

Hi, sorry you feel like that about Quantum but it is supported and yours version is not.

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ These are the errors in your Video Card Drivers, most seem to be user initiated. : featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable' Suggest a clean install to fix these errors and to not turn off stuff. If there is still Motherboard Drivers to be had I would check to see if anything new on the Motherboard Manufacturers site.

Fyi : Quantum has a full range of add-ons and this URL finds only Quantum compatible ones : https://addons.mozilla.org/en-US/firefox/extensions/ This should not be a deal breaker for updating. As there is no browser support for the Spectre and Meltdown issues. There is only 4 of yours that can not direct match, but there is options : Tumblr Savior - check, it's there Translate This! - there are 8 diff translate ones. Stylish - check Social Fixer for Facebook - check Search Image By Image - check plus 10 others Personas Plus - check NewScrollbars - different kind/s plus can use usserChrome New XKit - would think can use if get the Chrome add-on to import New Tab Tools - check LastPass - check Honey - check Greasemonkey - check Forecastfox - check Classic Theme Restorer - sorta, done with usserChrome AdGuard AdBlocker - check

UsserChrome can change the way Firefox looks/works in 235 million ways USSER CHROME URL'S

Note not all code in one place.

Please let us know if this solved your issue or if need further assistance.

more options

Ran a memory diagnostic, no flaws were found. I can try to update my mobo drivers, but I don't think that's going to be much different from the disk I got with the mobo.

Those are the last ones in the Crash Reports folder. After that, it just started having issues even sending them, so they probably weren't saved because of that.

See, that kinda with classic theme restorer doesn't much help. I can't stand the new look, tabs on top sucks for someone actually acclimated to the file folder look, and I've shut down people telling me to switch to chrome too. If I wanted my browser to look like chrome, I would have gotten that, wouldn't I?

more options

Scatternerd said

I can't stand the new look, tabs on top sucks for someone actually acclimated to the file folder look, and I've shut down people telling me to switch to chrome too.

I don't think anyone on the forum is suggesting you switch to Google Chrome.

The userChrome.css file is a file that Firefox looks for at startup and applies to the user interface. Moving the tab bar may be one of its most frequent applications these days.

https://www.userchrome.org/what-is-userchrome-css.html#movetabbar

Don't rush your userChrome.css process; you definitely want to get the file in the right place the first time.

https://www.userchrome.org/how-create-userchrome-css.html

If you want to give it a play without replacing your main installation, you can try the "Portable" edition (installs into and runs from one folder, not using your existing settings):

https://portableapps.com/apps/internet/firefox_portable/

more options

Scatternerd said

Ran a memory diagnostic, no flaws were found. I can try to update my mobo drivers, but I don't think that's going to be much different from the disk I got with the mobo. Those are the last ones in the Crash Reports folder. After that, it just started having issues even sending them, so they probably weren't saved because of that. See, that kinda with classic theme restorer doesn't much help. I can't stand the new look, tabs on top sucks for someone actually acclimated to the file folder look, and I've shut down people telling me to switch to chrome too. If I wanted my browser to look like chrome, I would have gotten that, wouldn't I?

Hi do not know, never used Chrome, never will hand my data to google blindly. You can put tabs on the bottom if wish to as per pics here : http://techdows.com/2017/09/classic-theme-restorer-userchrome-css-modify-firefox-57-photon-ui.html

Ya if it is a older motherboard there maybe nothing there for you to update with. Worth a look though. There are programs that do update that stuff iObit Driver Booster, Drivermax. Risk.

more options

It's newer than my previous mobo, but, it's at least 5 years old. Can't really shell out for too new just yet, and staying on 7 can be limiting too. M5A99X EVO R2.0

I'll give pocket a try and fiddle around with it, see if it stays more stable, see what I can fix on it, but . . . we'll see.

more options

I had to use MS Edge to see page downloads So might need IE with no blockers.

Did you update bios to 2501 https://www.asus.com/ca-en/Motherboards/M5A99X_EVO_R20/HelpDesk_BIOS/

There are Drivers for Win 7 x64 would grab them before go as they are newer than the CD that came with it.

I would get the last of the Win 10 if plan to go, lots taken off already https://www.asus.com/ca-en/Motherboards/M5A99X_EVO_R20/HelpDesk_Download/

I have 3 ASUS ROG Boards so it is pretty familiar to me in here.

more options

Yeah, I just checked my bios, it's 2501

I've been arguing with userchrome to try to get everything in order again. I've tried multiple recommendations for tabs on top, they'll work for a while and then stop. It's kind of irritating.