Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Myfitnesspal won't load with Firefox but will with other browsers.

  • 10 amsoshi
  • 1 yana da wannan matsala
  • 7 views
  • Amsa ta ƙarshe daga Jeff

more options

I get message The page isn’t redirecting properly. I tried deleting the cache and cookies. No problem with with other browsers. What next?

I get message The page isn’t redirecting properly. I tried deleting the cache and cookies. No problem with with other browsers. What next?

All Replies (10)

more options

Hi, could you please explain more about the issue. Was this previously working or are setting it up ? Did you install any thing new ? What A/V and Firewall program do you use please ? Thank You.

more options

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.140

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

I updated Adobe Flash to current version. Didn't solve problem.

Tried to delete Adobe flash. Go through most of the steps but couldn't delete all the files. Said I needed permission from TrustedInsaller whatever that is. Any ideas?

Graphics card drivers are current.

more options

Answer to Pkshadow. I have been using MyFitnessPal for 6 months. Suddenly can't access with Firefox. Firefox works well with all other sites. I use Google chrome to access MyFitnessPal with no problem. Nothing new installed that I can think of. A/V is Avast. Firewall just Windows 10. No changes there either.

more options

jeffkatz said

I updated Adobe Flash to current version. Didn't solve problem.

Update your Flash Player is a Separate Security Issue

Said I needed permission from TrustedInsaller whatever that is

I think it means you need administrator privileges to remove those files.

more options

Not Redirecting properly = cookies

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

If none of the above should work - would you please take a look at this page and scroll down to :

'Can't Access MyFitnessPal - Troubleshooting instructions'

It mentions clearing the cache and cookies, which you say you've already tried, but also some other possible fixes :

http://www.isitdownrightnow.com/myfitnesspal.com.html

more options

Some files said I needed administrator privilege. That was not a problem as I have that. TrustedInstaller seems to be different. I have never seen that one before.

more options

jeffkatz said

Some files said I needed administrator privilege. That was not a problem as I have that. TrustedInstaller seems to be different. I have never seen that one before.

Would you please take a look at this article

And also these search results

more options

In looking at the IsItWorking website, I have plenty of company. Seems the problem started after a Myfitnesspal update. I'll just wait for them to fix it.