Unable to download add-ons with Firefox version 59.0.2 (32bit)
Unable to download add-ons with FF version 59.0.2 (32bit) I do not know when it happened but suddenly I could not download any add-ons from https://addons.mozilla.org/en-US/firefox/ http://prntscr.com/j9jh1e FF has been re-installed but still No! I used Norton Security with FF for a long time. The extension is just like this: http://prntscr.com/j9jj8q when i go to https://addons.mozilla.org/en-US/firefox/themes/ I can only see this: http://prntscr.com/j9jk58 Photos can not appear. After installation, the image can not be displayed. I can only download and install the noscript from https://noscript.net/getit http://prntscr.com/j9joh7 Also, it is not possible for any add-ons. How do I do? I also use chrome and it's still normal.
All Replies (11)
There are several possibilities for this.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- Cookies; Delete cookies to remove the information websites have stored on your computer {web link}
- Cache; How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
can't work! :(
i try to download add-ons for offline installations then It's like this: http://prntscr.com/j9zqj1 I copied and pasted into FF https://addons.mozilla.org/firefox/downloads/file/931995/adblock_plus-3.0.4-an+fx.xpi?src=search http://prntscr.com/j9ztsy
Peer’s Certificate issuer is not recognized.
HTTP Strict Transport Security: false HTTP Public Key Pinning: true
Certificate chain:
BEGIN CERTIFICATE-----
MIIFsTCCBJmgAwIBAgIDBv3gMA0GCSqGSIb3DQEBCwUAMEcxCzAJBgNVBAYTAlVT MRYwFAYDVQQKEw1HZW9UcnVzdCBJbmMuMSAwHgYDVQQDExdSYXBpZFNTTCBTSEEy NTYgQ0EgLSBHMzAeFw0xNTA5MTYwMDMzMDJaFw0xNzA5MTgwNDAzNDVaMIGbMRMw EQYDVQQLEwpHVDU4MDczMzAyMTEwLwYDVQQLEyhTZWUgd3d3LnJhcGlkc3NsLmNv bS9yZXNvdXJjZXMvY3BzIChjKTE1MS8wLQYDVQQLEyZEb21haW4gQ29udHJvbCBW YWxpZGF0ZWQgLSBSYXBpZFNTTChSKTEgMB4GA1UEAxMXc2VhcmNoLmRuc2FkdmFu dGFnZS5jb20wggIiMA0GCSqGSIb3DQEBAQUAA4ICDwAwggIKAoICAQCwktbK5LPl uxgTMNXpsrnP/FeT474yEim1KqdD/jsQFYIAZKVSbxU2oMqRqWqTSWVGbrOfNGcO Wm8wt8ZsW74RBDPnmta7TSCmXqMKWYSUOrBSCz9+WKZhubLjLKmfm89sxeoH793b OABGhdc/DK+fbZC2wnINx7oSV3WrVrq6QlcenOlqlLOiO/ec5CKWy7SEk0ahm0Xj xwrj2iY/Z3hhcMe7M0g0i7Vy+y6tEak+sMmfCZaq0VYlmQbbCaMjltgXLkJvNYPI rt/K8ttC5EZuTeVWTeWnY02LIUZT4qsvZQmgwnCQzlumY3gXabH5qgEUGy6NuB2/ lDD9wm+OAO8FH72DwNggfiJWtPnqd8R4oqNrXhoHzl7RPpr6s4siQv7ql4PbCSbY N/iraMPqJksl+Zi6gjnk1u2MGa6c93lhiea8tTeZgDZV3vpw+IuQC5YW+/ZYlz8V Np1kkUIl4kp/HptDUTsrA83xNXQ6WuYEzJ/fSHwTg33i559tMIVVwJx5OBRkXC9k +kvUiWzyEuhUXO6l9tECebrV5YT2wPMc1RZvcxbyWlxqal7KKIzsxKtKYF0FqZ/c IF2amCHTbS3k+8Rdwl0SOGfFeSdSO4N7MoyGlBAg5GSjC9F96pxkLNZR1BYJauZD pm/OsouqSYOez1BlMwF//dzyDI/gu3+JXwIDAQABo4IBTzCCAUswHwYDVR0jBBgw FoAUw5zz/NNGCDS7zkZ/oHxb8+IIy1kwVwYIKwYBBQUHAQEESzBJMB8GCCsGAQUF BzABhhNodHRwOi8vZ3Yuc3ltY2QuY29tMCYGCCsGAQUFBzAChhpodHRwOi8vZ3Yu c3ltY2IuY29tL2d2LmNydDAOBgNVHQ8BAf8EBAMCBaAwHQYDVR0lBBYwFAYIKwYB BQUHAwEGCCsGAQUFBwMCMCIGA1UdEQQbMBmCF3NlYXJjaC5kbnNhZHZhbnRhZ2Uu Y29tMCsGA1UdHwQkMCIwIKAeoByGGmh0dHA6Ly9ndi5zeW1jYi5jb20vZ3YuY3Js MAwGA1UdEwEB/wQCMAAwQQYDVR0gBDowODA2BgZngQwBAgEwLDAqBggrBgEFBQcC ARYeaHR0cHM6Ly93d3cucmFwaWRzc2wuY29tL2xlZ2FsMA0GCSqGSIb3DQEBCwUA A4IBAQCsluwg3oAwyL6opH9Hjopmc1Ufb12ByI+DG+TglevvvDn/UNa5oxjTo87V EWqCKrYvzB9AUT62KVtlu8B+J01eo4vLunhZLGxxQW25VMrwmWPF03rAwDNPsP0L /S5+VmxeCvvXUu/2Hy/K36/xjsezALgKZgigPeyb2gTciXl7PlybDIpM2vDtklBr nW4JB8j9jb+L8S6sK9JHPv6V++wFvWCR/b82wdaBakgqXmu4Pw/NzolckM9Zkd2f vD2XalV31iAWQ3hLtBHv/b9zI4C/Y1N3zvp6E1FGCBG2DTWqbS+7iyrlipQ7Ly6U bER4APY1wPEt+CQcRF/AMyCN/bmS
END CERTIFICATE-----
BEGIN CERTIFICATE-----
MIID1TCCAr2gAwIBAgIDAjbRMA0GCSqGSIb3DQEBBQUAMEIxCzAJBgNVBAYTAlVT MRYwFAYDVQQKEw1HZW9UcnVzdCBJbmMuMRswGQYDVQQDExJHZW9UcnVzdCBHbG9i YWwgQ0EwHhcNMTAwMjE5MjI0NTA1WhcNMjAwMjE4MjI0NTA1WjA8MQswCQYDVQQG EwJVUzEXMBUGA1UEChMOR2VvVHJ1c3QsIEluYy4xFDASBgNVBAMTC1JhcGlkU1NM IENBMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAx3H4Vsce2cy1rfa0 l6P7oeYLUF9QqjraD/w9KSRDxhApwfxVQHLuverfn7ZB9EhLyG7+T1cSi1v6kt1e 6K3z8Buxe037z/3R5fjj3Of1c3/fAUnPjFbBvTfjW761T4uL8NpPx+PdVUdp3/Jb ewdPPeWsIcHIHXro5/YPoar1b96oZU8QiZwD84l6pV4BcjPtqelaHnnzh8jfyMX8 N8iamte4dsywPuf95lTq319SQXhZV63xEtZ/vNWfcNMFbPqjfWdY3SZiHTGSDHl5 HI7PynvBZq+odEj7joLCniyZXHstXZu8W1eefDp6E63yoxhbK1kPzVw662gzxigd gtFQiwIDAQABo4HZMIHWMA4GA1UdDwEB/wQEAwIBBjAdBgNVHQ4EFgQUa2k9ahhC St2PAmU5/TUkhniRFjAwHwYDVR0jBBgwFoAUwHqYaI2J+6sFZAwRfap9ZbjKzE4w EgYDVR0TAQH/BAgwBgEB/wIBADA6BgNVHR8EMzAxMC+gLaArhilodHRwOi8vY3Js Lmdlb3RydXN0LmNvbS9jcmxzL2d0Z2xvYmFsLmNybDA0BggrBgEFBQcBAQQoMCYw JAYIKwYBBQUHMAGGGGh0dHA6Ly9vY3NwLmdlb3RydXN0LmNvbTANBgkqhkiG9w0B AQUFAAOCAQEAq7y8Cl0YlOPBscOoTFXWvrSY8e48HM3P8yQkXJYDJ1j8Nq6iL4/x /torAsMzvcjdSCIrYA+lAxD9d/jQ7ZZnT/3qRyBwVNypDFV+4ZYlitm12ldKvo2O SUNjpWxOJ4cl61tt/qJ/OCjgNqutOaWlYsS3XFgsql0BYKZiZ6PAx2Ij9OdsRu61 04BqIhPSLT90T+qvjF+0OJzbrs6vhB6m9jRRWXnT43XcvNfzc9+S7NIgWW+c+5X4 knYYCnwPLKbK3opie9jzzl9ovY8+wXS7FXI6FoOpC+ZNmZzYV+yoAVHHb1c0XqtK LEL2TxyJeN4mTvVvk0wVaydWTQBUbHq3tw==
END CERTIFICATE-----
I use norton security
Preferred DNS: 199.85.126.10 Alternate DNS: 199.85.127.10
I called for more help.
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
Thank you for the coded certificate. Weirdly, it says:
- For: search.dnsadvantage.com
- Expired: Sept. 18, 2017
This could be a side effect of "Norton Safe Web" but unless your Norton software is very out-of-date, you should at least be getting a valid certificate when it intercepts your connection.
Similar: Can't download extension with firefox 56.0.2 version, because of connection failure
I must remove Norton ConnectSafe settings?
Preferred DNS: 199.85.126.10 Alternate DNS: 199.85.127.10
This is my norton security. I keep updating normally. http://prntscr.com/jaftub Just recently I could not connect the FF add-on because Norton ConnectSafe has blocked mozilla? :<
Could you put in a request to Norton to explain what is going on? I don't think all Norton users are blocked from installing add-ons for Firefox.
The Norton page you showed us says; Setup Required. That is up to you.
To its left, press Security. Then LiveUpdate. Any problems?
Yeah, thanks for everything that was resolved. My only problem is Norton ConnectSafe.
thank you! it is back to normal after updating to version firefox 59.0.3(32bit)