Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Corrupted profile access on Linux

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 10 views
  • Amsa ta ƙarshe daga Shadow110

tvaz
tvaz
more options

Hello. I am running Linux Mint 19 Tara, and have been running Firefox without incident up until today. Every time I try to launch Firefox, I am greeted with a dialog box: "Profile Missing: ! Your Firefox profile cannot be loaded. It may be missing or inaccessible."

This pretty swiftly led me to the following help page: https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Which recommended that I delete and re-create the profiles.ini file in ~/.mozilla/firefox, and it would be automatically re-created upon launch. The behavior does not change, error still occurs.

Here are some basic commands I ran through after this (tvaz is my username):

tvaz@tvaz-linux ~ $ firefox Error: Access was denied while trying to open files in your profile directory. tvaz@tvaz-linux ~ $ sudo firefox Running Firefox as root in a regular user's session is not supported. ($HOME is /home/tvaz which is owned by tvaz.) tvaz@tvaz-linux ~ $ firefox -safe-mode Error: Access was denied while trying to open files in your profile directory. tvaz@tvaz-linux ~ $ firefox -no-remote -safe-mode Error: Access was denied while trying to open files in your profile directory. tvaz@tvaz-linux ~ $ firefox -ProfileManager Error: Access was denied while trying to open files in your profile directory.

      1. !!! [Parent][RunMessage] Error: Channel closing: too late to send/recv, messages will be lost


tvaz@tvaz-linux ~ $ firefox -noremote -ProfileManager Error: Access was denied while trying to open files in your profile directory.

      1. !!! [Parent][RunMessage] Error: Channel closing: too late to send/recv, messages will be lost

tvaz@tvaz-linux ~ $

Each time that the "Error: Access was denied" message came up again, I want to note that I got the same dialog box again saying that the profile was missing.

At this point I tried making sure that the permissions were set correctly on my .mozilla directory with a chown, but the permissions appeared to be set correctly to my user. I tried deleting the .mozilla directory, removing and reinstalling the firefox package, and doing a full purge as detailed in the first answer on this question: https://askubuntu.com/questions/16758/removing-firefox-in-ubuntu-with-all-add-ons-like-it-never-existed

Upon reinstall the issue continues to persist. I am typing this from Chrome. Any ideas?

Thanks, tvaz

Hello. I am running Linux Mint 19 Tara, and have been running Firefox without incident up until today. Every time I try to launch Firefox, I am greeted with a dialog box: "Profile Missing: ! Your Firefox profile cannot be loaded. It may be missing or inaccessible." This pretty swiftly led me to the following help page: https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible Which recommended that I delete and re-create the profiles.ini file in ~/.mozilla/firefox, and it would be automatically re-created upon launch. The behavior does not change, error still occurs. Here are some basic commands I ran through after this (tvaz is my username): tvaz@tvaz-linux ~ $ firefox Error: Access was denied while trying to open files in your profile directory. tvaz@tvaz-linux ~ $ sudo firefox Running Firefox as root in a regular user's session is not supported. ($HOME is /home/tvaz which is owned by tvaz.) tvaz@tvaz-linux ~ $ firefox -safe-mode Error: Access was denied while trying to open files in your profile directory. tvaz@tvaz-linux ~ $ firefox -no-remote -safe-mode Error: Access was denied while trying to open files in your profile directory. tvaz@tvaz-linux ~ $ firefox -ProfileManager Error: Access was denied while trying to open files in your profile directory. ###!!! [Parent][RunMessage] Error: Channel closing: too late to send/recv, messages will be lost tvaz@tvaz-linux ~ $ firefox -noremote -ProfileManager Error: Access was denied while trying to open files in your profile directory. ###!!! [Parent][RunMessage] Error: Channel closing: too late to send/recv, messages will be lost tvaz@tvaz-linux ~ $ Each time that the "Error: Access was denied" message came up again, I want to note that I got the same dialog box again saying that the profile was missing. At this point I tried making sure that the permissions were set correctly on my .mozilla directory with a chown, but the permissions appeared to be set correctly to my user. I tried deleting the .mozilla directory, removing and reinstalling the firefox package, and doing a full purge as detailed in the first answer on this question: https://askubuntu.com/questions/16758/removing-firefox-in-ubuntu-with-all-add-ons-like-it-never-existed Upon reinstall the issue continues to persist. I am typing this from Chrome. Any ideas? Thanks, tvaz

All Replies (2)

tvaz
tvaz Mai mallakar tambaya
more options

I apologize for the broken code block, the formatting here was a little confusing for me. 

~ $ firefox

Error: Access was denied while trying to open files in your profile directory. 

~ $ sudo firefox

Running Firefox as root in a regular user's session is not supported. ($HOME is /home/tvaz which is owned by tvaz.) 

~ $ firefox -safe-mode

Error: Access was denied while trying to open files in your profile directory. 

~ $ firefox -no-remote -safe-mode

Error: Access was denied while trying to open files in your profile directory. 

~ $ firefox -ProfileManager

Error: Access was denied while trying to open files in your profile directory.

!!! [Parent][RunMessage] Error: Channel closing: too late to send/recv, messages will be lost

~ $ firefox -noremote -ProfileManager Error: Access was denied while trying to open files in your profile directory.

!!! [Parent][RunMessage] Error: Channel closing: too late to send/recv, messages will be lost

Shadow110
Shadow110
more options

Hi I really do not know what you need, not a Linux person :

PROFILES

fyi for the future :



You can check if you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created.

You can copy files like these with Firefox closed to the current profile folder to recover specific data.

  • bookmarks and history: places.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
  • cookies.sqlite for the Cookies
  • formhistory.sqlite for saved autocomplete Form Data
  • logins.json (passwords) and key4.db (58+) or key3.db (57 and older) (decryption key) for Passwords saved in the Password Manager
  • if you only have key3.db then make sure to remove an existing key4.db
  • cert9.db (58+) or cert8.db (57 and older) for (intermediate) certificates stored in the Certificate Manager
  • if you only have cert8.db then make sure to remove an existing cert9.db
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
  • sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

____________________________________________________________

SESSIONS


You can check the sessionstore-backups folder in the profile folder for an upgade.jsonlz4 file.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page. 

   Help -> Troubleshooting Information -> Profile Directory:
   Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
   http://kb.mozillazine.org/Profile_folder_-_Firefox

You will normally find these files in the sessionstore-backups folder: 

   previous.jsonlz4 (cleanBackup: copy of sessionstore.jsonlz4 from previous session that was loaded successfully)
   recovery.jsonlz4 (latest version of sessionstore.jsonlz4 written during runtime)
   recovery.baklz4 (previous version of sessionstore.jsonlz4 written during runtime)
   upgrade.jsonlz4-<build_id> (backup created during an upgrade of Firefox)

You can copy a file from the sessionstore-backups folder to the main profile and rename the file to sessionstore.jsonlz4 to replace the current sessionstore.jsonlz4 file (make sure to backup the current sessionstore.jsonlz4).

See also: 

   https://www.jeffersonscher.com/res/scrounger.html

So getting the full stuff and hope something is useful

SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

VIDEO AUDIO

REFRESH INSTRUCTIONS Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :