Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I can no longer log into my email account thru your browser

  • 1 amsa
  • 1 yana da wannan matsala
  • 14 views
  • Amsa ta ƙarshe daga FredMcD

charmaen
charmaen
more options

This problem started 2 days ago. It may have something to do with AT&T/Yahoo email but now when I try to log into my email, it takes my username(email address) and password, then it comes up with a second screen and asks for the username again but it now says it doesn't recognize it and I can't get into my email.

This problem started 2 days ago. It may have something to do with AT&T/Yahoo email but now when I try to log into my email, it takes my username(email address) and password, then it comes up with a second screen and asks for the username again but it now says it doesn't recognize it and I can't get into my email.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}