We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Strange characters show in sent emails.Recipients complain, I see this in their responses. This is since Thunderbird 60.3 on W10

  • 4 amsoshi
  • 3 sa na da wannan matsala
  • 20 views
  • Amsa ta ƙarshe daga deanland1

more options

Using Unicode-UTF8 as the default. This is a new problem. Oddly, it doesn't appear on *all* recipients' email clients. Some with Outlook yes, some with Outlook, no. One recipient on a Windows 10 machine using Yahoo mail sees the strange character artifacts. Lots of upper case A characters, others.

Using Unicode-UTF8 as the default. This is a new problem. Oddly, it doesn't appear on *all* recipients' email clients. Some with Outlook yes, some with Outlook, no. One recipient on a Windows 10 machine using Yahoo mail sees the strange character artifacts. Lots of upper case A characters, others.

Mafitar da aka zaɓa

Verizon, AOL, ATT, Rogers, and possibly other ISPs, all use the Yahoo email infrastructure. The service or email client used by the recipient is probably not important - it depends on if the sender is sending through a Yahoo-type smtp server (if in fact we are talking about the same problem).

Karanta wannan amsa a matsayinta 👍 0

All Replies (4)

more options

Are these messages being sent through ATT or Yahoo accounts?

https://support.mozilla.org/en-US/questions/1234760#answer-1157663

more options

No. The messages are being sent through a Spectrum (Charter) account in NYC.

The messages are received by recipients who read them who have Outlook or Yahoo email clients. One uses Yahoo mail and reads it via Outlook. None of the recipients that I know of who see the artifacts are on AT&T accounts. Verizon, Comcast, and Spectrum and Verizon Wireless and the services being used.

It may be worthy of note that the problem does not appear on all recipients' accounts.

To my gmail account (one I almost never use, it's there merely for newsletters and such) I've sent a series of emails. The gmail account is completely separate and apart from Thunderbird. Some have the problem, some don't. The problem is intermittent.

more options

Zaɓi Mafita

Verizon, AOL, ATT, Rogers, and possibly other ISPs, all use the Yahoo email infrastructure. The service or email client used by the recipient is probably not important - it depends on if the sender is sending through a Yahoo-type smtp server (if in fact we are talking about the same problem).

more options

sfhowes said

Are these messages being sent through ATT or Yahoo accounts? https://support.mozilla.org/en-US/questions/1234760#answer-1157663

THANK YOU! That provided the answer. All is good in outboud email now. Greatly appreciated.