Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

CDBaby says my browser isn't configured correctly so I can't log into my artist page. Help!

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga FredMcD

more options

What can I change in Firefox settings that will allow me to log onto my artist page on CD Baby???

What can I change in Firefox settings that will allow me to log onto my artist page on CD Baby???

All Replies (2)

more options

Hello kkraska,

Not knowing what exactly makes CDBaby say that your browser is not configured correctly, makes it a bit hard to find a way to solve this problem, but would you try this please :

Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R'

Also :

Clear the Firefox cache :
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

"Remove the cookies" from websites that cause problems :
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored (scroll down to : "Delete cookies for a single site")


If you use extensions like Adblock Plus, NoScript, Flash Block, Ghostery, then always make sure such extensions do not block (wanted) content.

You could also check your settings here :

https://support.mozilla.org/en-US/kb/content-blocking


If none of the above do the trick, then let's Try Firefox in Safe Mode :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Any luck ?

An gyara daga McCoy

more options

What is the exact error messages?