Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Unable to permanently delete certificate authority

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 18 views
  • Amsa ta ƙarshe daga usedup

more options

I'm running Firefox 68.0.1 on Windows 7 Pro 64-bit. I tried to delete a certificate authority: privacy & security > View Certificates> Authorities> select certificate > delete of Distrust> OK The certificate(s) will be initially deleted. Unfortunately when I press ok to close the window and press “view certificate” again the deleted certificates will reappear again! Note1: I've repeated the same steps above using Ubuntu in a virtual box. The same problem occurs. Certificates temporarily deleted then automatically restored. Note2: I deleted the same certificate authority from windows certificate manage and I was successfully able to delete it in windows but it still exist in Firefox. Note3: I’m using Norton security. can this be related?

I'm running Firefox 68.0.1 on Windows 7 Pro 64-bit. I tried to delete a certificate authority: privacy & security > View Certificates> Authorities> select certificate > delete of Distrust> OK The certificate(s) will be initially deleted. Unfortunately when I press ok to close the window and press “view certificate” again the deleted certificates will reappear again! Note1: I've repeated the same steps above using Ubuntu in a virtual box. The same problem occurs. Certificates temporarily deleted then automatically restored. Note2: I deleted the same certificate authority from windows certificate manage and I was successfully able to delete it in windows but it still exist in Firefox. Note3: I’m using Norton security. can this be related?

All Replies (2)

more options

What certificate authorities do you want to remove ?

There is usually no need to distrust/remove builtin root certificates.

more options

I really can’t give details why I need to remove this certificate authority because it might jeopardize my personal safety.