Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Sign in with secondary email address?

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 11 views
  • Amsa ta ƙarshe daga jhurley

more options

I'm trying to create a new personal account with an email. Let's say PERSONAL@gmail.com, but the Firefox login page says "Primary account email required for login". I have no idea which account PERSONAL@gmail.com is associated with. The only other account I use with Firefox syncis my work account. Let's say it's WORKACCT@work.com. The secondary email for that is NOT PERSONAL@gmail.com. How can I figure out what primary account PERSONAL@gmail.com is associated with? I just want to create a brand new account with PERSONAL@gmail.com.

I'm trying to create a new personal account with an email. Let's say PERSONAL@gmail.com, but the Firefox login page says "Primary account email required for login". I have no idea which account PERSONAL@gmail.com is associated with. The only other account I use with Firefox syncis my work account. Let's say it's WORKACCT@work.com. The secondary email for that is NOT PERSONAL@gmail.com. How can I figure out what primary account PERSONAL@gmail.com is associated with? I just want to create a brand new account with PERSONAL@gmail.com.

An gyara daga jhurley

Mafitar da aka zaɓa

I have tried logging in directly, but no luck.

So I think I found a solution.

I logged into my WorkEmail and set my PersonalEmail as the secondary. Then I set my PersonalEmail as the Primary account, which switched my WorkEmail to the secondary account. I then deleted the WorkEmail account from the secondary so that my PersonalEmail was the only account.

Then I created a brand new account for my WorkEmail. Since it was all on the same Firefox Profile, it synced all the bookmarks etc.

To get a clean slate for my PersonalEmail, I typed in about:profiles into the address bar and created a brand new profile. I signed into Sync with my PersonalEmail, which brought in all the same bookmarks as before. As a safety measure, I backed everything up, and then deleted all of my bookmarks, history, etc. Now my Personal and Work accounts are 100% separated.

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

more options

Any luck with a direct login?

In case of issues try to login to the Firefox Account via this website.

more options

Zaɓi Mafita

I have tried logging in directly, but no luck.

So I think I found a solution.

I logged into my WorkEmail and set my PersonalEmail as the secondary. Then I set my PersonalEmail as the Primary account, which switched my WorkEmail to the secondary account. I then deleted the WorkEmail account from the secondary so that my PersonalEmail was the only account.

Then I created a brand new account for my WorkEmail. Since it was all on the same Firefox Profile, it synced all the bookmarks etc.

To get a clean slate for my PersonalEmail, I typed in about:profiles into the address bar and created a brand new profile. I signed into Sync with my PersonalEmail, which brought in all the same bookmarks as before. As a safety measure, I backed everything up, and then deleted all of my bookmarks, history, etc. Now my Personal and Work accounts are 100% separated.

An gyara daga jhurley