Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I just installed a new hard drive. I copied my Thunderbird profile from my old drive but I don't see my profiles on the new install.

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga eric52

more options

I recently upgraded to Win10 and also installed a new hard drive at the same time. Following the instructions from this video https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer , I copied my profiles from the old drive to the TB file on the new drive. When I reopened TB, my profiles are not there.

I recently upgraded to Win10 and also installed a new hard drive at the same time. Following the instructions from this video https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer , I copied my profiles from the old drive to the TB file on the new drive. When I reopened TB, my profiles are not there.

All Replies (3)

more options

Zaɓi Mafita

more options

I followed your instructions as best I could but still no luck.

more options

Matt:

I tried it again but this time went deeper into the folder and everything is back to normal. Thanks for your help.

Eric