Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I can't sync across devices

  • 1 amsa
  • 1 yana da wannan matsala
  • 15 views
  • Amsa ta ƙarshe daga cor-el

Tom Callahan
Tom Callahan
more options

Hi

I have recently switched to using Firefox across my three devices - my Dell XPS13 laptop, my Surface Go tablet and my Samsung S10 phone. I have the same Firefox account set up on all three devices but I cannot get the devices to sync. All three are listed under 'my devices' on all three accounts, but the tablet and phone seem to share one setup and my Dell laptop seems to be entirely separate. I cannot get my laptop to sync with my other two devices at all. Neither can I get Lockwise to sync (which is particularly frustrating).

I've tried disconnecting devices, logging out, deleting my account and starting again, but nothing seems to work.

Any ideas please??

Many thanks

Tom

Hi I have recently switched to using Firefox across my three devices - my Dell XPS13 laptop, my Surface Go tablet and my Samsung S10 phone. I have the same Firefox account set up on all three devices but I cannot get the devices to sync. All three are listed under 'my devices' on all three accounts, but the tablet and phone seem to share one setup and my Dell laptop seems to be entirely separate. I cannot get my laptop to sync with my other two devices at all. Neither can I get Lockwise to sync (which is particularly frustrating). I've tried disconnecting devices, logging out, deleting my account and starting again, but nothing seems to work. Any ideas please?? Many thanks Tom

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you make sure that all devices and Lockwise are connected to the same Firefox Account ?

You can check the connected devices on the Firefox Account Settings page.

With Firefox for desktop you check if there are Sync logs available on the about:sync-log page. You can upload a recent log if the log is too big to put in a reply.