Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox starts, but no web sites will appear on the screen. If I type in a URL, or click on a saved link, nothing happens. Chrome works fine. Can u help?

  • 9 amsoshi
  • 2 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga jrian

more options

The Option menu won't load. I tried restarting with add-ons disabled, but it doesn't re-start. I tried starting in safe mode, and it loads, but again, no web sites will load. I'm running Firefox 73.0 and , with Bit defender. And help would be appreciated!

The Option menu won't load. I tried restarting with add-ons disabled, but it doesn't re-start. I tried starting in safe mode, and it loads, but again, no web sites will load. I'm running Firefox 73.0 and , with Bit defender. And help would be appreciated!

Mafitar da aka zaɓa

@jrian, can you check if downloading the update to firefox 73.0.1 that was released just now can address your issue?

https://www.mozilla.org/en-US/firefox/all/

Karanta wannan amsa a matsayinta 👍 1

All Replies (9)

more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Are you using 0patch-Agent ? See https://support.mozilla.org/en-US/forums/support-forum-contributors/713924?last=77606

more options

See also:

You can possibly try the current Nightly build.

more options

Yeah, I tried starting in safe mode. No difference. It doesn't crash or error - it just wont load url's or display any web content. The 'web window' portion of the Firefox screen is blank. It is not set for Windows 7 mode - that box is unchecked. Not sure what to do :(

more options

I should also say, I sincerely appreciate the suggestions!

more options

I think it's some issue with Firefox 70s working with the Windows 7 mode of system. I've been having the same problems after updating Firefox to 70s on my Windows 7 system. It only runs when I boot up Windows in Safe Mode.

more options

This is confusing:

CNCC said

I think it's some issue with Firefox 70s working with the Windows 7 mode of system.

What do you mean by "Windows 7 mode"?

more options

jscher2000 said

This is confusing: CNCC said
I think it's some issue with Firefox 70s working with the Windows 7 mode of system.

What do you mean by "Windows 7 mode"?

I mean that people running Windows 7 systems like me or using Win 7 Compatibility Mode will have issues running the Firefox 70s.

more options

Zaɓi Mafita

@jrian, can you check if downloading the update to firefox 73.0.1 that was released just now can address your issue?

https://www.mozilla.org/en-US/firefox/all/

more options

Hi Philipp - thanks very much - that seems to have fixed the problem!