Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

75.0 craches after install

  • 4 amsoshi
  • 1 yana da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga Rich-J

more options

Updated from last 74.x to 75.0 after "update available" prompt. 75.0 crashes on startup. Reboot did not solve the problem. 2 error mags (attached).

Restored 74.x from backup. Restarted FF, it restarted the update and completed. Now running 75.0. System Win 10 Pro, up to date. It appears the update was incomplete. The referenced dll was shown as new version when the folder was examined. Richard

Updated from last 74.x to 75.0 after "update available" prompt. 75.0 crashes on startup. Reboot did not solve the problem. 2 error mags (attached). Restored 74.x from backup. Restarted FF, it restarted the update and completed. Now running 75.0. System Win 10 Pro, up to date. It appears the update was incomplete. The referenced dll was shown as new version when the folder was examined. Richard
Hoton allon fuska da aka liƙa

Mafitar da aka zaɓa

philipp said

hi, could you test if you're able to start firefox successfully by disabling the launcher process with these steps: https://bugzilla.mozilla.org/show_bug.cgi?id=1610790#c29 ?

Firefox now launches correctly after restoring from backup. It reinstalled the failed update automatically.

t looks like the original update failed.

AV software is BitDefender (prev comments in that thread).

Richard

Karanta wannan amsa a matsayinta 👍 0

All Replies (4)

more options

hi, could you test if you're able to start firefox successfully by disabling the launcher process with these steps: https://bugzilla.mozilla.org/show_bug.cgi?id=1610790#c29 ?

more options

Zaɓi Mafita

philipp said

hi, could you test if you're able to start firefox successfully by disabling the launcher process with these steps: https://bugzilla.mozilla.org/show_bug.cgi?id=1610790#c29 ?

Firefox now launches correctly after restoring from backup. It reinstalled the failed update automatically.

t looks like the original update failed.

AV software is BitDefender (prev comments in that thread).

Richard

more options

ok, thanks for reporting back & glad that you got your firefox working again :))

more options

philipp said

ok, thanks for reporting back & glad that you got your firefox working again :))

I guess there is a bug somewhere, if others reported may be the sum of issues will get it figured out.

Thanks for responding to my original post.

Richard