Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why I stopped getting emails on Thunderbird on 5/3/20 but emails still coming in on Cox Webmail?

  • 1 amsa
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga sfhowes

mdewall
mdewall
more options

I am still getting my emails on Cox webmail, but I no longer receive them on Thunderbird as of May 3rd. I removed my account from Saved Passwords and was told I be prompted for a new password once I close and reopened Thunderbird. I did as instructed but was not prompted to enter a new password.

I am still getting my emails on Cox webmail, but I no longer receive them on Thunderbird as of May 3rd. I removed my account from Saved Passwords and was told I be prompted for a new password once I close and reopened Thunderbird. I did as instructed but was not prompted to enter a new password.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

There might be a corrupted message that's blocking the download of mail to TB. Access the account in webmail and delete messages one-at-a-time from around when the problem began, and see if the rest of the messages show up in TB. Also, empty the Trash and Spam/Bulk folders in webmail.

https://support.mozilla.org/en-US/questions/1158670