Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

save logins

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 8 views
  • Amsa ta ƙarshe daga howet1

more options

Every time I check the box for "Ask to save logins and passwords for websites" and select my options, the next time I start Firefox the box is unchecked and it never "asks" like it should. To add further insult, even though the login and password from a previous log in has been saved, the Firefox saved log in does not work. What is happening?

Every time I check the box for "Ask to save logins and passwords for websites" and select my options, the next time I start Firefox the box is unchecked and it never "asks" like it should. To add further insult, even though the login and password from a previous log in has been saved, the Firefox saved log in does not work. What is happening?

Mafitar da aka zaɓa

You can't have multiple Password Managers enabled at the same time, so if you have others like RoboForm or Trend Micro Password Manager then the builtin Firefox Lockwise Password Manager will be disabled.

If you have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

more options

Zaɓi Mafita

You can't have multiple Password Managers enabled at the same time, so if you have others like RoboForm or Trend Micro Password Manager then the builtin Firefox Lockwise Password Manager will be disabled.

If you have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.

more options

Bingo!! Trend Micro Password Manager seems to have been the culprit. I found the configuration selection and unchecked the box, restarted the computer and the automatic login appears to be working on that system. I didn't have to uninstall - just uncheck the password protection box.

Thanks for the quick and accurate reply. I'm impressed.

Tom Howe