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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Mozilla Firefox crashes immediately upon opening in regular mode as well as Troubleshoot mode. Most recent Crash ID is: bp-9aca92f2-b85b-4cdc-8cd3-4700b0210814.

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  • 1 yana da wannan matsala
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  • Amsa ta ƙarshe daga FredMcD

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Crashes immediately upon opening in regular mode and troubleshoot mode. Crash ID: bp-9aca92f2-b85b-4cdc-8cd3-4700b0210814

Crashes immediately upon opening in regular mode and troubleshoot mode. Crash ID: bp-9aca92f2-b85b-4cdc-8cd3-4700b0210814

All Replies (2)

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Product Firefox Release Channel release Version 91.0 Build ID 20210804193234 (2021-08-04) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1

Sat, 14 Aug 2021 13:54:37 GMT bp-9aca92f2-b85b-4cdc-8cd3-4700b0210814 Signature: nsINode::Append

Uptime 1 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads