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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

scrolling is not working on some sites.

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 676 views
  • Amsa ta ƙarshe daga FredMcD

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on some pages, etsy for example, the page loads but I can't scroll down the page. When I cut and paste the link into chrome, it works perfectly so I know it's not my mouse or keyboard. This is something that has happened over the last few weeks.

I've cleared all cookies, cache, reinstalled firefox, all the usualy things but to no avail.

please can anyone provide a real solution?

this is an example of a page that won't scroll:

https://www.etsy.com/ie/listing/655397682/pentagram-crow-skull-choker-necklace

on some pages, etsy for example, the page loads but I can't scroll down the page. When I cut and paste the link into chrome, it works perfectly so I know it's not my mouse or keyboard. This is something that has happened over the last few weeks. I've cleared all cookies, cache, reinstalled firefox, all the usualy things but to no avail. please can anyone provide a real solution? this is an example of a page that won't scroll: https://www.etsy.com/ie/listing/655397682/pentagram-crow-skull-choker-necklace

Mafitar da aka zaɓa

I turned off hardware accel and it worked. I turned it back on and it workes again.

Many thanks for your help. Much appreciated

Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

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I had no problem on that page.

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

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Zaɓi Mafita

I turned off hardware accel and it worked. I turned it back on and it workes again.

Many thanks for your help. Much appreciated

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Glad to help. Safe Surfing.