We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

firefox not responding

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga James

jkalabovitz
jkalabovitz
more options

Firefox stopped responding. Seems the page is incomplete when loading. I tried a refresh, that didn't work so I tried an uninstall and reinstalled ff. that didn't work either. seems like its bugged or has a virus. I uninstalled it. Now I am a little reluctant to install it again. Has this happened to anyone? Any suggestions? Thanks, John

Firefox stopped responding. Seems the page is incomplete when loading. I tried a refresh, that didn't work so I tried an uninstall and reinstalled ff. that didn't work either. seems like its bugged or has a virus. I uninstalled it. Now I am a little reluctant to install it again. Has this happened to anyone? Any suggestions? Thanks, John

All Replies (2)

FredMcD
FredMcD
more options

jscher2000 said
Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.

bg07901 said
After consulting with WebRoot, they advised this was a known issue. The fix was to remove and reinstalled the WebRoot application.
James
James
  • Top 25 Contributor
  • Moderator
more options

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations