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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

unable to send emails, using outlook, I get a unable to connect to server

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  • Amsa ta ƙarshe daga mutthut2

mutthut2
mutthut2
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The last few days I have been unable to send email. I do receive them though. I am using outlook.com for email, and I have contacted outlook to confirm any issues. They point me to the client as I have no restrictions with outlook. 

A couple of emails went out 2 days ago, bu I haven't been able to send any for 3-4 days now. All my settings have been checked and double checked and are correct.
This is the message I get:

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp-mail.outlook.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. 

As I say, my settings are correct, and outlook says I have no issues with the account.

Please help. Is this a bug as i have been sending emails with no issues up to 3-4 days ago. The new version has been installed and not corrected the issue.

The last few days I have been unable to send email. I do receive them though. I am using outlook.com for email, and I have contacted outlook to confirm any issues. They point me to the client as I have no restrictions with outlook. A couple of emails went out 2 days ago, bu I haven't been able to send any for 3-4 days now. All my settings have been checked and double checked and are correct. This is the message I get: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp-mail.outlook.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. As I say, my settings are correct, and outlook says I have no issues with the account. Please help. Is this a bug as i have been sending emails with no issues up to 3-4 days ago. The new version has been installed and not corrected the issue.

Mafitar da aka zaɓa

Thanks for that. Unfortunately it turns out it is the Surfshark VPN causing the issue. I have nothing but trouble with surfshark since I installed it and their support has not been able to solve any of my issues. 

Once surfshark  is turned off the emails work as they should. I have had to switch VPN's to solve the issue.
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All Replies (2)

david
david
  • Top 10 Contributor
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For my outlook.com account, I use outlook.office365.com for the smtp server.

mutthut2
mutthut2 Mai mallakar tambaya
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Zaɓi Mafita

Thanks for that. Unfortunately it turns out it is the Surfshark VPN causing the issue. I have nothing but trouble with surfshark since I installed it and their support has not been able to solve any of my issues. 

Once surfshark  is turned off the emails work as they should. I have had to switch VPN's to solve the issue.