Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

firefox crashes

  • 3 amsoshi
  • 0 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

erseny
erseny
more options

Hi, below is a crash report code from my firefox.

bp-eb9306b1-8d94-4c25-8ed6-5e6550220907

It started a few days ago. Tabs of latest version firefox started to crash, later firefox started to suddenly close itself spontaneously, and more later I had blue screens. So I decided to format.

Now I have clean install windows 7 ultimate SP1 on a new formatted samsung SSD EVO 870 (1TB) on the C: partition

I downloaded mozilla firefox (104.0.2 x64). But still sometimes it crashes individual tabs that prompts me to "reload this tab" or something like that.

And sometimes the main window spontaneously and suddenly dissappear with all its tabs, without any warning. It can be a few seconds later after I launch firefox, or a few minutes later, or with some typing or mouse action. I also try to take no action and only wait, but it closed again. I tried troubleshoot mode and wait, but it closed again.

I have no addons. I uninstalled firefox and reinstall. nothing changed. All my installations are new and clean. Whats wrong? I need your help.

Hi, below is a crash report code from my firefox. bp-eb9306b1-8d94-4c25-8ed6-5e6550220907 It started a few days ago. Tabs of latest version firefox started to crash, later firefox started to suddenly close itself spontaneously, and more later I had blue screens. So I decided to format. Now I have clean install windows 7 ultimate SP1 on a new formatted samsung SSD EVO 870 (1TB) on the C: partition I downloaded mozilla firefox (104.0.2 x64). But still sometimes it crashes individual tabs that prompts me to "reload this tab" or something like that. And sometimes the main window spontaneously and suddenly dissappear with all its tabs, without any warning. It can be a few seconds later after I launch firefox, or a few minutes later, or with some typing or mouse action. I also try to take no action and only wait, but it closed again. I tried troubleshoot mode and wait, but it closed again. I have no addons. I uninstalled firefox and reinstall. nothing changed. All my installations are new and clean. Whats wrong? I need your help.

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What security software are your running?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

The crash report signature refers to "jit" which I believe is a JavaScript compiler that is disabled in Troubleshoot Mode. Is there a different crash report from when you were running in Troubleshoot Mode?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using Sync ?

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.