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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Amazon Prime video

  • 3 amsoshi
  • 0 sa na da wannan matsala
  • 13 views
  • Amsa ta ƙarshe daga cor-el

petermountford
petermountford
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Since upgrading to OS Ventura, my iMac can't stream Prime videos on Firefox. My Mac Book has no problem on the same Amazon Prime account. If I use Safari on the iMac, it works fine. Anyone else had this problem?

Since upgrading to OS Ventura, my iMac can't stream Prime videos on Firefox. My Mac Book has no problem on the same Amazon Prime account. If I use Safari on the iMac, it works fine. Anyone else had this problem?
Hoton allon fuska da aka liƙa

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Did you try with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

It works on my mac running 10.13.6. see screenshot

petermountford
petermountford Mai mallakar tambaya
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Thanks, I will give that a try, but my MacBook on Monterey 12.6 has no problem with Prime video streaming. It's my iMac on Ventura 13.1 that no longer works. And it's an odd error message, see screenshot, don't you think?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure you have updated the Widevine plugin to the latest version (4.10.2557.0).

  • Tools -> Add-ons -> Plugins

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.