Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

comcast xfinity website not accessible in Firefox, but is on every other browser - what happened?

more options

comcast xfinity website not accessible in Firefox, but is on every other browser - what happened? Can't pull anything up, email, TV listings, business Xfinity, etc. Just started this week.

comcast xfinity website not accessible in Firefox, but is on every other browser - what happened? Can't pull anything up, email, TV listings, business Xfinity, etc. Just started this week.

All Replies (3)

more options

Many users have reported getting a similar error in the past two days.

Are you able to load the new "Hub" page at https://www.xfinity.com/hub/

And then you click the user-in-circle icon in the upper right corner of the page and get the sign-in form and link to check email at https://xfinityconnect.email.comcast.net/

Which step(s) lead to the error (Hub page, account panel, sign-in, email link)?

If you get an error message (not just a blank page), could you share the error text in a reply (here at https://support.mozilla.org/questions/1417754, not by email)? Please put a space before the ".com" to break the link so your post isn't diverted to spam moderation.

more options

hard to replicate, found another link & it worked, so replaced bookmarks, but did waste a ton of time. Not sure who is at fault, changes with comcast/xfinity or Firefox change, but i am up & running again! Thanks

more options

Since other browsers seem to get redirected to the new addresses and Firefox users have to find out the new addresses themselves, I suspect the way Xfinity set up the redirects is not compatible with Firefox. But it's just a guess.