We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox keeps crashing on my desktop

  • 2 amsoshi
  • 0 sa na da wannan matsala
  • 21 views
  • Amsa ta ƙarshe daga wbpad

wbpad
wbpad
more options

About a week ago, Firefox started crashing repeatedly, to the point it's becoming unusable (2-3 crashes in a day, very slow speeds). I'm not sure what happened, I havent installed new programs or changed anything in the Firefox settings. The situation improved over the weekend but it crashed again a few minutes ago. Can I review the situation with a tech support agent?

Thank you, William

About a week ago, Firefox started crashing repeatedly, to the point it's becoming unusable (2-3 crashes in a day, very slow speeds). I'm not sure what happened, I havent installed new programs or changed anything in the Firefox settings. The situation improved over the weekend but it crashed again a few minutes ago. Can I review the situation with a tech support agent? Thank you, William

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

wbpad
wbpad Mai mallakar tambaya
more options

Hello Paul, here are the last 5 crash reports:

af547ec5-db18-4c79-88a8-b23224d2a812 11/6/2023, 12:58 PM 938da12b-99ad-40bc-ae76-cdfca801ad55 11/2/2023, 3:54 PM bf874697-66ae-46b0-9d11-f3e7673d8756 11/2/2023, 8:45 AM 5a9586c0-18b5-4876-a665-d696736bcd83 10/30/2023, 11:18 AM f6a84f63-b9d9-4281-8840-4177faf3d6de 10/20/2023, 10:13 AM

none of them seem to start with bp as you mentioned, so I submitted them. You'll see below that the report IDs changed to include a bp- after I submitted them so I included those IDs below as well.

bp-bd75473b-483a-44f7-b367-48ddc0231107 11/6/2023, 5:49 PM View bp-141b3f5e-b8aa-42d7-b000-60e5b0231107 11/6/2023, 5:49 PM View bp-c165ef7f-3c48-4c8b-9327-bf3230231107 11/6/2023, 5:49 PM View bp-e722ef36-59ba-4ec6-b14a-08c5f0231107 11/6/2023, 5:49 PM View bp-22f50f06-9995-4b44-bd73-5434e0231107 11/6/2023, 5:49 PM View

Thank you for your help, I appreciate it, William