please help

First, please do NOT make multiple posts for the same problem. It causes confusion. Second, please post screenshot of what you see when you open a message. Thank you.

thank you i fixed it in properties and not seeing it now but there are times when all i see are numbers and letters and it does it often. why do i need to keep fixing it is there a way to remove encryption in about: config

 it does every once and a while and  i have no idea why it keeps doing  and its  greyed out so  i can not  change  encryption right  ill keep this open and let you know when it happens again and it wiill  now it is ok  but later  today it may not be. thank you for your response sorry for the confusion

Seeing a screenshot of what you see would help in answering your question.

stupid me i fixed it and then contacted you. id like to have a cs can i save this and contact you when it happens again screen shot but right now every thing is working

I suggest just mark it that you solved it. That removes it from the active list. Congrats on fixing it.  :)

fixed for now but not always

We had this in January. https://support.mozilla.org/en-US/questions/1437175 I suggest you fix your antivirus program so it does not scan the Thunderbird profile folder and corrupts the indexes, then you will not have these recurrent problems.

Note this well. Your 211 questions can be accessed here. https://support.mozilla.org/en-US/user/mdm54/ I suggest you refer to your previous correspondence in those 211 question before asking for help for exactly the same issue again.