Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

LOST BOOKMARKS & PASSWORDS

more options

I did a reset on my HP laptop on 23/02/2025, I opted to save my files but when I signed in to Firefox I had lost all my bookmarks, I have attempted to do a "Restore" but it has not worked, does Firefox retain my bookmarks elsewhere?

I did a reset on my HP laptop on 23/02/2025, I opted to save my files but when I signed in to Firefox I had lost all my bookmarks, I have attempted to do a "Restore" but it has not worked, does Firefox retain my bookmarks elsewhere?

All Replies (1)

more options

Mozilla Sync isn't meant for backup it's to sync between device to sync server back to device. What you did was to wipe clean any data on the computer that could've been found and doing a sync replaced the data that was there to resync with another device that would've been still connected to the sync server. But now it has been replaced with a new login and synced with that data which probably it didn't have data so the data was written over any previous data.

Helpful?

Yi tambaya

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.