Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes and my add ons box isnt working

  • 9 amsoshi
  • 4 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga Matt

more options

Firefox crashes at my home page and also just randomly. I have tried to check my add ons but whenever I click on the add ons box it closes.

Crash ID(s)

this is not showing any of the reports I have submitted.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)

Firefox crashes at my home page and also just randomly. I have tried to check my add ons but whenever I click on the add ons box it closes. == Crash ID(s) == this is not showing any of the reports I have submitted. == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)

All Replies (9)

more options

Try starting FF in Safe Mode and check "disable all add-ons" if you think they might be the problem.

more options

I did that and it was the problem. Now I'm trying to restart the add ons one by one and the box just closes every time I click on it.

more options

Well, if Safe Mode worked(you said it did right?) then it's a faulty add-on. You probably have to uninstall one of them. Can you give me a list?? Maybe I know what add-on is causing it.

more options

Firefox accelerator 2.5.10.1 java console 6.0.18

Java quick starter 1.0

Microsoft.net framework assistant 1.2.1


 I think the bad one is the Java quick start. It's the only one that when I left click on it uninstall is all greyed out.
more options

Hmmm... I wouldn't think it was Java that was doing it. It won't let you uninstall it??

more options

As soon as I click on the add ons box anywhere on the box it closes I can't uninstall or disable or enable anything.

more options

Huh... I don't know what to do then. Sry.

more options

See: http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0

Disable the Java Quick Start extension: Tools > Addons > Extensions Control Panel > Java > Advanced tab > Miscellaneous >Java Quick Starter (disable)

http://forums.mozillazine.org/viewtopic.php?f=38&t=921325 - Removing the Java Quick Starter Add-on

more options

i had the same problem, but only when opening facebook, it would crash the FF..

also "open link in new tab" was grayed out on the left click mouse menu

so i went into safe mode, and everything was fine,

- one by one i disabled/enabled the extensions, and found the culprit

firefox accelerator 2.5.10.1

once i disabled and pulled up FF again, problems resolved..