Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I want to delete a program called 'Security Tool', which loaded itself on my system after prompting me to upgrade FireFox. It refuses to be deleted, however. Guidance?

  • 2 amsoshi
  • 3 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga AnonymousUser

AnonymousUser
AnonymousUser
more options

A program called 'Security Tool' loaded itself on my system after prompting me to upgrade FireFox. It's apparently a fake security program which prompts me for my credit card info, whilst refusing to allow me to use Windows Mail and other programs. I wish to delete it, but it refuses to allow me to do so. When I try, it locks up my system. In the meantime, it will not allow run in safe mode to do a system restore. Guidance?

== I attempted to upgrade FireFox

A program called 'Security Tool' loaded itself on my system after prompting me to upgrade FireFox. It's apparently a fake security program which prompts me for my credit card info, whilst refusing to allow me to use Windows Mail and other programs. I wish to delete it, but it refuses to allow me to do so. When I try, it locks up my system. In the meantime, it will not allow run in safe mode to do a system restore. Guidance? == I attempted to upgrade FireFox

All Replies (2)

AnonymousUser
AnonymousUser Mai mallakar tambaya
more options

I have no idea how to get this off my computer... somebody please help.

AnonymousUser
AnonymousUser Mai mallakar tambaya
more options

I contracted Security Tool the same way about ten minutes ago on my Win7 Home Premium laptop. Firefox prompted me to do an immediate update the way it normally does, with a convincing update screen that looks like the typical Mozilla update prompt. However, the installer I downloaded was in fact "Security Tool." The program firewalls Firefox to prevent searches and also prevents access to Task Manager via Ctrl-Alt-Del. On the surface this appears to be a particularly nasty strain of malware / scamware, and FF users need to be warned and/or innoculated immediately.