Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When I try to install various add-ons, I get "This add-on requires Firefox xx. You are currently using Firefox 3.0.15.", even thou I upgraded to 3.6.13.. Same with FF4.0b7, the add-ons page still sees I have 3.0.15 [SOLVED]

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

alisuca1980
alisuca1980
more options

Same goes with the recenlty installed 4.0b7, the add-ons page still sees I have 3.0.15. Even now, when I'm typing, the 'educated guess' about my version is still 3.0.15. In troubleshooting info, you will see version 4.07b...

Same goes with the recenlty installed 4.0b7, the add-ons page still sees I have 3.0.15. Even now, when I'm typing, the 'educated guess' about my version is still 3.0.15. In troubleshooting info, you will see version 4.07b...

An gyara daga cor-el

All Replies (2)

alisuca1980
alisuca1980 Mai mallakar tambaya
more options

After I submitted the question, I found the instructions for reseting my user agent here https://support.mozilla.com/en-US/kb/Websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser. This solved the problem. Thank anyway! :)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

For the record, you have a general.useragent.override setting showing in your More system details list. 

general.useragent.override: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.15) Gecko/2009101601 Firefox/3.0.15

Using that pref to change the user agent (and forgetting about it) can cause such issues. You may have had an extension installed to spoof the user agent.