Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox 4.0 will not recognize HP Simplepass identity Protection

  • 1 amsa
  • 8 sa na da wannan matsala
  • 21 views
  • Amsa ta ƙarshe daga TonyE

more options

I have HP Simplepass Identity Protection (fingerprint password) but when I upgraded to firefox 4.0 it will not recognize it. This is what I get every time I try to use my fingerprint password :

"Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." I use windows 7

I have HP Simplepass Identity Protection (fingerprint password) but when I upgraded to firefox 4.0 it will not recognize it. This is what I get every time I try to use my fingerprint password : "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." I use windows 7

All Replies (1)

more options

The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388