We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Cannot view adds on certain websites

  • 1 amsa
  • 3 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

jhays
jhays
more options

On certain websites I cannot view things like grocery adds. I was able to up until the last update. It is not just the website below. Other websites where you can view adds have the same problem. I just skips that page and does not allow you the option. It works fine with internet explorer.

On certain websites I cannot view things like grocery adds. I was able to up until the last update. It is not just the website below. Other websites where you can view adds have the same problem. I just skips that page and does not allow you the option. It works fine with internet explorer.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)