Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When I type or paste a url in the address bar, or select a url from the address bar dropdow, the 'enter' key does nothing. I must press the green arrow to load the url?

  • 3 amsoshi
  • 5 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga cor-el

more options

Anytime it manually enter a url, past a url, or select a url from the address bar, the system requires I click the green arrow to go to the url. The enter key doe nothing. Am I the only one with this problem?

Anytime it manually enter a url, past a url, or select a url from the address bar, the system requires I click the green arrow to go to the url. The enter key doe nothing. Am I the only one with this problem?

Mafitar da aka zaɓa

This issue can be caused by an extension (possibly AVG Safe Search) that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)

Karanta wannan amsa a matsayinta 👍 1

All Replies (3)

more options

Zaɓi Mafita

This issue can be caused by an extension (possibly AVG Safe Search) that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)

more options

It was the AVG Smart Search. Thanks for your assistance!

more options

You're welcome