Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Keep trying to upload "strongly recom." update but can't seem to connec to update server

  • 1 amsa
  • 6 sa na da wannan matsala
  • 10 views
  • Amsa ta ƙarshe daga cor-el

markgvt
markgvt
more options

I keep getting notified that a Firefox update is ready to be installed and that Firefox needs to be restarted. I do this and then receive a message that an important security update needs to be downloaded. I click on download but noting seems to happen. 24 hrs. later the whole process begins again.

I keep getting notified that a Firefox update is ready to be installed and that Firefox needs to be restarted. I do this and then receive a message that an important security update needs to be downloaded. I click on download but noting seems to happen. 24 hrs. later the whole process begins again.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Remove the files in the updates and updates\0 folder. You may need to delete active-update.xml and updates.xml as well if present. 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then easiest is to download the full version and uninstall the currently installed version. You may need to remove the Firefox program folder to do a clean install of the new version.

Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.