Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I am going through the list to check for crashes and it keeps crashing when I try to check the default theme, as soon as I click on add-on it crashes

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga jcobb001

jcobb001
jcobb001
more options

Firefox keeps crashing every few minutes, so I have tried troubleshooting it with your list, It does not crash in SAFE MODE. I have unchecked the hardware acceleration in the step one. Then restarted it. It did fine for a few minutes but when I signed out of one gmail account and tried to sign into another gmail account it crashed again. So I went to the next step. I went to the the ADD-ONs, but as soon as I clicked on it so I could select the appearance it would shut down, I tried this several times with the same result.

Firefox keeps crashing every few minutes, so I have tried troubleshooting it with your list, It does not crash in SAFE MODE. I have unchecked the hardware acceleration in the step one. Then restarted it. It did fine for a few minutes but when I signed out of one gmail account and tried to sign into another gmail account it crashed again. So I went to the next step. I went to the the ADD-ONs, but as soon as I clicked on it so I could select the appearance it would shut down, I tried this several times with the same result.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Were you in Safe mode when the crash on Google occurred and when you had the problem with the Add-ons manager?

jcobb001
jcobb001 Mai mallakar tambaya
more options

Hi cor-el, thanks for your response. I heard back yesterday evening from one of the crash reports that got sent from my computer and once I deleted the program that was causing the issue I have not had another problem so apparently that was the problem. Thanks though. See their response below.

"Your crash was caused by the IdVault security software. This is also known as Comcast or Xfinity Constant Guard and possibly by other names. A recent update to their product now causes Firefox to crash when loading pages.

IdVault is working on fixing this problem. In the meantime, to be able to use Firefox, you can uninstall IdVault or Constant Guard and then restart your computer.