Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When I want to delete an email or return to my Inbox, the connection will not go thru and it gets stuck on a blank page.

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

Bhavani
Bhavani
more options

for 2 days when I have read an email and press the delete button, the connection arrow spins and gets stuck on a blank page. When I try to return to the inbox, the same thing happens.

for 2 days when I have read an email and press the delete button, the connection arrow spins and gets stuck on a blank page. When I try to return to the inbox, the same thing happens.

All Replies (2)

Andrew
Andrew
  • Moderator
more options

Can you try clearing cache and cookies and try disabling some add-ons?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

An gyara daga cor-el