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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Wiki pages and files do not load, Netflix videos do not load why?

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  • 3 sa na da wannan matsala
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  • Amsa ta ƙarshe daga rbillings

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the icon says loading but it never does either for the video on Netflix and the files and pages on the Wiki. I have had to revert to Internet Explorer to accomplish these tasks which is a bore as I have to type the addresses in every time while my Firefox is set up to have the address remembered.

the icon says loading but it never does either for the video on Netflix and the files and pages on the Wiki. I have had to revert to Internet Explorer to accomplish these tasks which is a bore as I have to type the addresses in every time while my Firefox is set up to have the address remembered.

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Hi Shodgins-

Sometimes, the video or audio content in a web page cannot be properly downloaded and displayed in Firefox. A required plugin may be missing, outdated, blocked, in conflict with another plugin or extension, or the content may be blocked for some reason. This article will help you solve these problems.

Fix common audio and video issues

I hope that helps!