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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

After downloading Firefox 8, I am not prompted to drag the icon to the app folder -- what do I do?

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  • Amsa ta ƙarshe daga OSuzannah

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I have been trying for months to download the latest versions of Firefox. The downloads occur, but I am never prompted to drag the icon to the applications folder. Therefore, I have been unable to install any new version of Firefox.

I have been trying for months to download the latest versions of Firefox. The downloads occur, but I am never prompted to drag the icon to the applications folder. Therefore, I have been unable to install any new version of Firefox.

All Replies (4)

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Open the DMG file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.

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Thanks for the response. What is the DMG file?

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On a Mac installation files come as a file with a .dmg (disk image) file extension: Firefox 8.0.dmg

You can open (mount) such a disk image with a double click.

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Hi there, and thanks again for responding. Don't ask me how, but I managed to download and install the thing. Hopefully, they won't upgrade again. . .at least for a while, anyway.