Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga rschuchy

more options

I click on the Mozilla Firefox icon and I immediately get: We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

I have tried opening in safe mode using the shift key and get the same thing. This problem has occurred since I uploaded and installed the newest Firefox version. It has never opened since that upload. I tried uploading again with the same result of instant crash.

I click on the Mozilla Firefox icon and I immediately get: We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. I have tried opening in safe mode using the shift key and get the same thing. This problem has occurred since I uploaded and installed the newest Firefox version. It has never opened since that upload. I tried uploading again with the same result of instant crash.

Mafitar da aka zaɓa

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-4a3f0990-4014-4394-b310-e98e42111109
Firefox 8.0 Crash Report [@ DbgBreakPoint ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

more options

Zaɓi Mafita

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-4a3f0990-4014-4394-b310-e98e42111109
Firefox 8.0 Crash Report [@ DbgBreakPoint ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

more options

I downloaded the newest Roboform and it seems to have solved the problem. Thanks so much knorretje!