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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Software Update gets stuck connecting to the update server

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For a very long time (since Firefox 4 or so), I get notified of updates, but when I tell it to update I just get a window that says it is downloading firefox, and it's connecting to the update server and it stays there forever. I've left it open for days and it never goes away. I've always had to go download a new copy to update, but I'd really like to get the auto update working.

I've tried deleting history/cache/etc forever. I've deleted everything from AppData related to Mozilla, which I lose everything, but still the software update gets stuck. It's obviously stuck doing something other than trying to connect to the update server. Any ideas?

For a very long time (since Firefox 4 or so), I get notified of updates, but when I tell it to update I just get a window that says it is downloading firefox, and it's connecting to the update server and it stays there forever. I've left it open for days and it never goes away. I've always had to go download a new copy to update, but I'd really like to get the auto update working. I've tried deleting history/cache/etc forever. I've deleted everything from AppData related to Mozilla, which I lose everything, but still the software update gets stuck. It's obviously stuck doing something other than trying to connect to the update server. Any ideas?

Mafitar da aka zaɓa

I suggest you to upgrade by the alternate and easiest way by downloading from

Karanta wannan amsa a matsayinta 👍 0

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Zaɓi Mafita

I suggest you to upgrade by the alternate and easiest way by downloading from