Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), anyone can help me?

  • 2 amsoshi
  • 74 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga cor-el

more options

I didn't update or download anything, then today I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), when I restart my PC again the video can work just first video, then when I see another website video it all black...... (but sound still work) anyone can help me?

I didn't update or download anything, then today I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), when I restart my PC again the video can work just first video, then when I see another website video it all black...... (but sound still work) anyone can help me?

Mafitar da aka zaɓa

Hi splingun,

We have a section for Fixing Facebook and YouTube issues. The black screen specifically seems to be covered in the list of articles I linked you to.

Hopefully this helps!

Karanta wannan amsa a matsayinta 👍 1

All Replies (2)

more options

Zaɓi Mafita

Hi splingun,

We have a section for Fixing Facebook and YouTube issues. The black screen specifically seems to be covered in the list of articles I linked you to.

Hopefully this helps!

more options

Try to disable the hardware acceleration in the Flash Player.

See:

Flash "Display settings" window:


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).