Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I lost my key after crash HD can log in on sync server but I'm unable to retrive information from the sync server, please help

  • 1 amsa
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga cor-el

gino1971
gino1971
more options

I used to use febe on my firefox , but after you guys sugested to use your sync server I used your server. But now I excperienced a total HD crash. And I m unable to retreave my information in my documents folder because the badsectors are in that folder so it is totaly gone. I try to get on the server , and I can but I m not able to retrieve my uploaded information back from the server. It tels me to use a new key, but then I lose everything , and that may not happen .. So please can you help me with this problem? Thx on advance

I used to use febe on my firefox , but after you guys sugested to use your sync server I used your server. But now I excperienced a total HD crash. And I m unable to retreave my information in my documents folder because the badsectors are in that folder so it is totaly gone. I try to get on the server , and I can but I m not able to retrieve my uploaded information back from the server. It tels me to use a new key, but then I lose everything , and that may not happen .. So please can you help me with this problem? Thx on advance

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have lost the sync key and no longer have access to that hard drive then all data that is stored on the sync server is lost. The sync key is used to encrypt all data locally on the computer before uploading it to the server and the sync key is only stored on the computer(s) that you sync and never stored elsewhere. You should always have a backup of the sync key to avoid such a problem.