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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashed. tried to delete old to install new. won't delete. tried to replace old with new, but tells me i need to close it first but it's not open

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  • 2 sa na da wannan matsala
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  • Amsa ta ƙarshe daga Francisco MJ

jposes
jposes
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Fire fox crashed. I deleted it and installed new version, it worked fine. Got an email with possible virus, so system restored to an earlier date. When I did this, it brought back the old firefox. I tried to delete it, but it won't delete. When I tried to download new version to replace old version, it says I have to close firefox first, but it's not open. What do I do now?

Fire fox crashed. I deleted it and installed new version, it worked fine. Got an email with possible virus, so system restored to an earlier date. When I did this, it brought back the old firefox. I tried to delete it, but it won't delete. When I tried to download new version to replace old version, it says I have to close firefox first, but it's not open. What do I do now?

All Replies (1)

Francisco MJ
Francisco MJ
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Hi jposes

Before installing the new firefox go to Windows Task Manager (Ctrl+Alt+Supr), go to the Processes tab and search for any "firefox.exe" (or firefox.exe*32), give a right click and select "End Process Tree". This should be enough to let you install the new FireFox.

Take care and hope this had been useful to you.