Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

my msn email will not load completely on firefox 15 using windows xp sp3

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga bpdrew

bpdrew
bpdrew
more options

Love firefox. Everything has worked quit well until the last couple of days. Now I am having this problem with my msn email not loading. I am running windows xp sp3. Not sure if firefox updated it self to 15 in the last several days. My email works just fine on my laptop with windows 7 and firefox 15. Also I tried my wife's msn email on the desktop with windows xp sp3 and it does not work either. The emails start to load, it looks like it loaded, but when I click on another email it will not switch, it just shows, in the lower left corner of the window, in a yellow box loading.... I access the email from my msn home page.

Love firefox. Everything has worked quit well until the last couple of days. Now I am having this problem with my msn email not loading. I am running windows xp sp3. Not sure if firefox updated it self to 15 in the last several days. My email works just fine on my laptop with windows 7 and firefox 15. Also I tried my wife's msn email on the desktop with windows xp sp3 and it does not work either. The emails start to load, it looks like it loaded, but when I click on another email it will not switch, it just shows, in the lower left corner of the window, in a yellow box loading.... I access the email from my msn home page.

Mafitar da aka zaɓa

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server. Any difference? If not...

2. Clear Firefox's Cache Completely

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

3. If needed, remove your live.com cookies in this dialog (save any work-in-progress first)

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

Karanta wannan amsa a matsayinta 👍 1

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Zaɓi Mafita

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server. Any difference? If not...

2. Clear Firefox's Cache Completely

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

3. If needed, remove your live.com cookies in this dialog (save any work-in-progress first)

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

bpdrew
bpdrew Mai mallakar tambaya
more options

Thanks I followed your instructions and it seemed to help. I also ran Melwarebytes to clean out any adware or spyware.