Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When trying to open an external link like updating a program firefox says its already running but is not responding how do I fix this?

  • 13 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga jeff99

more options

Basically when I try to update Ccleaner or any other program tries to open a link it shows this error message. Like when I try to start BF3 from origin It shows the error message so I have to open battlelog by typing it into the browser. I dont recall me having this issue on my windows 7 64 bit laptop, but on my windows 7 32 bit desktop I have the problem. Any and all help is appreciated.

Basically when I try to update Ccleaner or any other program tries to open a link it shows this error message. Like when I try to start BF3 from origin It shows the error message so I have to open battlelog by typing it into the browser. I dont recall me having this issue on my windows 7 64 bit laptop, but on my windows 7 32 bit desktop I have the problem. Any and all help is appreciated.

All Replies (13)

more options

Please create a screenshot of the problem you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

more options

Make sure that you do not start Firefox with the -no-remote switch or have set the environment variable MOZ_NO_REMOTE=1 (Control Panel > System > Advanced > Environment variables).

more options

I clicked "New version! Click to download..." and this happens. This happens with anything that wants to open something in firefox. not just ccleaner

more options

I dont use multiple profiles I only use one. I dont think i start firefox with no remote or have moz_no_remote=1 in Control Panel > System > Advanced > Environment variables, I checked and didnt find anything

more options

Do you still have the profile that is marked in the profiles.ini file as Default=1 ?

more options

Im not sure but i posted a screenshot of my profiles.ini

more options

There is no profile marked in that file.

See if you can start Firefox via the Profile Manager.

An gyara daga cor-el

more options

I did that and it opens this is what shows.

more options

Can you start Firefox with that profile?

If not then create a new profile.
Do not click the "Choose Folder" button, but only enter a name for the new profile or accept "Default User".

more options

I can start firefox with that profile. Should i try to create a new profile and merge my bookmarks and settings from the default to that one? Also thanks for responding quickly. Much respect to you sir or maam.

more options

I can open firefox normally the only time i get the error is when a program or something tries to open a link in firefox.

more options

That would still suggest that you try to start Firefox with the -no-remote command line switch.

Did you check the target line of the Firefox desktop shortcut?

more options

Yep there is no -noremote command in the target line.