Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox does not trust a particular secure website that I know is secure but it does trust other secure websites

  • 5 amsoshi
  • 16 sa na da wannan matsala
  • 285 views
  • Amsa ta ƙarshe daga cor-el

more options

Firefox does not trust a specific secure website that I know is secure, but it does trust other secure websites. Also, Internet Explorer trusts this website and Firefox on another computer trusts this same website. When I try to connect Firefox tells me that it does not have a valid certificate (even though I know one exists) and that I would have to make an exception to connect. Is there some way I can correct this and get the proper certificate into this particular Firefox program?

Firefox does not trust a specific secure website that I know is secure, but it does trust other secure websites. Also, Internet Explorer trusts this website and Firefox on another computer trusts this same website. When I try to connect Firefox tells me that it does not have a valid certificate (even though I know one exists) and that I would have to make an exception to connect. Is there some way I can correct this and get the proper certificate into this particular Firefox program?

Mafitar da aka zaɓa

Make sure to select the "All Files" type and not "Text files" when you save the file in Notepad (Text files will append a hidden .txt file extension).

Karanta wannan amsa a matsayinta 👍 0

All Replies (5)

more options

Can you post a link to that website?

It is possible that the server doesn't send a required intermediate certificate. Firefox stores intermediate certificates that servers send for future use, so if you have visited a website that has send such a certificate then you won't see an error if you visit a server that doesn't send that intermediate certificate.

You can inspect the certificate chain via a site like this:

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer.

You can see more Details like intermediate certificates that are used in the Details pane.

more options

cor-el, Here is a link to this particular website.

https://www.canadadrugs.com/accounts/index.php

Thanks.

more options

The www.canadadrugs.com server doesn't send a required intermediate certificate.

You can inspect the certificate chain via a site like this:

You can install (import) the second certificate (Secondary EV SSL Intermediate CA Certificate) from this VeriSign website.

You can Copy and Paste the certificate text of the intermediate certificate to a .cer text file and import the certificate in the Certificate Manager or via Firefox > New Tab > Open File.

DO NOT set any trust bits, those are only required for root certificates and should never be set for intermediate certificates.

more options

Just to clarify, do I copy and paste the Secondary Certificate to Windows Notepad and then save as a xxx.cer file. (Since Notepad's default "Save As" is a text (.txt) file?

Thanks

more options

Zaɓi Mafita

Make sure to select the "All Files" type and not "Text files" when you save the file in Notepad (Text files will append a hidden .txt file extension).