Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Drop down menus are black boxes, ie - bookmarks, left mouse click, type address in address bar. HELP

  • 1 amsa
  • 5 sa na da wannan matsala
  • 7 views
  • Amsa ta ƙarshe daga philipp

Sedova
Sedova
more options

When I click on my bookmarks the menu drops down and the window is all black. I have to move the mouse all around the drop down box to show the bookmarks. This happens with the address bat and when I left click on the mouse. I have uninstalled firefox and reinstalled it, yet the issue keeps happening.

When I click on my bookmarks the menu drops down and the window is all black. I have to move the mouse all around the drop down box to show the bookmarks. This happens with the address bat and when I left click on the mouse. I have uninstalled firefox and reinstalled it, yet the issue keeps happening.

Mafitar da aka zaɓa

hello, it might be an issue with hardware acceleration. please try updating your graphics driver (this should be the right version for your system: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375), or in case this doesn't solve the issue disable hardware acceleration in firefox > options > advanced > general.

Karanta wannan amsa a matsayinta 👍 2

All Replies (1)

philipp
philipp
  • Moderator
more options

Zaɓi Mafita

hello, it might be an issue with hardware acceleration. please try updating your graphics driver (this should be the right version for your system: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375), or in case this doesn't solve the issue disable hardware acceleration in firefox > options > advanced > general.