Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Appscan Manual Explorer Firefox 17 ESR Plugin 602 fails to work on OSx

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga W0lf

W0lf
W0lf
more options

We recently upgraded our Appscan Enterprise Server to 8.6.0.2 (Fix Pack 2) in order for the IBM product to support Firefox on the desktop. IBM stated the upgrade will allow us to use Firefox 17 ESR, which is the highest supported Firefox version (Currently we use Firefox 19).

Firefox 17 ESR works fine if you are on a windows desktop with it installed. However, on OSx it does not work. The Appscan Enterprise Console requires the plugin and attempts to install, which it does, however Appscan continues to ask for it to be installed. So the plugin loads in FF 17 ESR, however the Appscan product apparently cannot detect it.

IBM Support claims that FF 17 ESR is not supported on the OSx platform. Our developers largely use OSx, not Windows. They certainly don't use IE ;).

We recently upgraded our Appscan Enterprise Server to 8.6.0.2 (Fix Pack 2) in order for the IBM product to support Firefox on the desktop. IBM stated the upgrade will allow us to use Firefox 17 ESR, which is the highest supported Firefox version (Currently we use Firefox 19). Firefox 17 ESR works fine if you are on a windows desktop with it installed. However, on OSx it does not work. The Appscan Enterprise Console requires the plugin and attempts to install, which it does, however Appscan continues to ask for it to be installed. So the plugin loads in FF 17 ESR, however the Appscan product apparently cannot detect it. IBM Support claims that FF 17 ESR is not supported on the OSx platform. Our developers largely use OSx, not Windows. They certainly don't use IE ;).

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Sounds like an IBM support issue. Did they tell you which version of Firefox that plugin support on OSX?

W0lf
W0lf Mai mallakar tambaya
more options

The plugin support is interesting - here is a link to the IBM tech page on the Firefox 17 ESR plugin for Appscan:

http://www-01.ibm.com/support/docview.wss?uid=swg21623462

Any reference to platform is specifically about Appscan Enterprise, and not what OS the browser is running on when accessing the Console.

IBM Support said that it is not supported on OSx. This is fine, if that is the official position which I did not get from the context of our conversation. That is why I took a shot at posting the issue here, hoping that there may be some way to work this out.